Contact Us

We’d love to hear from you! Whether you have a question about an order, need product recommendations, or just want to chat about home styling, we’re here to help.

Get in Touch

Email: contact@urbanculturehomes.com.au

Customer Support Hours:
Monday – Friday | 9 AM – 5 PM AEST
We typically respond within 24 hours.

Before reaching out, check our Frequently Asked Questions — your answer might already be there!

Send Us a Message

Have a question? Fill out the form below, and our team will get back to you as soon as possible.

FAQs - Quick Answers

Where do you ship?

We currently ship across Australia only. More details on our Shipping Policy.

What’s the return policy?

We offer hassle-free returns within 30 days. Read more on our Returns & Refunds page.

How long does shipping take?

Orders are processed within 1 to 3 business days. Standard shipping within Australia takes 2 to 10 business days, depending on your location.

Can I cancel or change my order?

Contact us within 12 hours of placing your order. After that, we may not be able to modify it.

What if I receive a damaged item?

Email us within 48 hours with clear photos, and we’ll assist you with a replacement or refund. Read more on our Returns & Refunds page.

Do you have a showroom?

We currently operate online only, but we provide detailed images, descriptions, and customer reviews to help you make an informed purchase.

For our electronic products, please email us at contact@urbanculturehomes.com.au to schedule a viewing.