Delivery & Assembly
Most of what we sell is bulky — scooters, beds, reformers, massage chairs. This page tells you what actually happens between your order and your front door, so there are no surprises on delivery day.
Where we deliver, and what it costs
We ship within Australia only. We do not deliver to PO boxes or parcel lockers — a street address with someone able to receive the item is required.
- Free delivery to inner-metro Sydney, Melbourne and Brisbane. Outer-metro suburbs are not included. Check the postcode list →
- Everywhere else in Australia: shipping is calculated at checkout from your postcode and the item's size and weight.
- Regional and remote postcodes: if your address is outside our carriers' normal network, we will contact you before dispatch to confirm the freight cost. If you would rather know first, email us your postcode and the model and we will quote it.
We use Allied Express, Hunter Express and other certified Australian carriers. Delivery timeframes are estimates — they depend on the carrier and your location, and we cannot guarantee an exact day.
Oversized items — please read before ordering
Mobility scooters, adjustable beds, massage chairs and Pilates reformers are freight items, not parcels. They are too heavy for one person to move and they cannot be lifted into a car.
| Item | Shipping weight (incl. packaging) |
|---|---|
| 500W four-wheel mobility scooter | 154 kg |
| 650W long-range mobility scooter | 190 kg |
What this means for you:
- You need a ground-floor address with clear access — a driveway, garage, carport or similar. Narrow laneways, steep driveways, apartment stairs and restricted loading zones all cause problems. If any of these apply, contact us before you order.
- Someone needs to be there to receive the delivery. These items cannot be left unattended.
- A scooter needs somewhere to live and charge — a garage, shed or carport with a power point. It will not fit in a car boot and it cannot be carried up steps.
- If you are not sure your access works, call us on 1300 674 395 and describe it. We would much rather sort it out beforehand than have a truck turn up and fail.
Pick up in person
You are welcome to collect your order, and to see the product before you commit. Pickup is by appointment so we can have the item ready and someone free to help you load it.
- Sydney — 1/31 Birnie Avenue, Lidcombe NSW 2141. Monday to Friday, 9:00am–5:00pm.
- Melbourne — 2/94 Willandra Drive, Epping VIC 3076. By appointment.
Tracking your order
You will get an email with a tracking number once your order is dispatched. Tracking can take 24–48 hours to start updating. If it has not moved, or the delivery window has passed, email us and we will chase the carrier for you.
If something arrives damaged
Before you unpack any further, photograph the outer carton, the damage itself and the shipping label. Email the photos and your order number to contact@urbanculturehomes.com.au within 48 hours of delivery. We will arrange a replacement or refund.
This is in addition to your rights under the Australian Consumer Law, which cannot be excluded.
Questions before you order?
Phone: 1300 674 395 — Monday to Friday, 9:00am to 5:30pm AEST
Email: contact@urbanculturehomes.com.au
This page explains how delivery works in practice. Our full Shipping Policy and Return Policy are the governing terms.